TERMS & CONDITIONS

TERRA NATION E-SHOP LEGAL

TERMS OF USE
The website “www.terra-nation.com” is the online store for the purpose of presenting and making commercially available products through the internet, of the Greek societe anonyme "TERRA NATION TRADING PRODUCTS DESIGNING SERVICES & MARKETING S.A." (hereinafter “Terra Nation”), Postal Code 19014), in Greece (Tax Identification Number: 800802674/Tax Office FAE of Athens). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of Terra Nation, hosted at “www.terra-nation.com”.

Ensure you agree to the following terms and conditions, as your further use and browsing of the above website implies your explicit and unconditional consent and consent to them.

The visitor/user must carefully read these terms and conditions before using the services and if he does not agree, he must not use our services and content.

1. TERMS
TERRA NATION retains the right to unilaterally amend or review these terms and conditions of transactions, conducted by means of its online store, according to its requirements and business customs. TERRA NATION shall notify users of any amendments or changes, through the website of this online store.

You may find the most recent version of the Terms of Use at any time on this webpage.

TERRA NATION retains the right, according to its absolute judgment, to update, amend or replace any part of the Terms of Use by means of publishing these updates and changes to our website. It is the user’s responsibility to review our website for such changes from time to time.

Your continued use or access of our website or Service after the publishing of any change to the Terms of Use shall amount to acceptance of these changes.

2. PROVISION OF INFORMATION & PRODUCTS
TERRA NATION is committed to the quality, completeness and validity of the information provided on its website www.terra-nation.com, both in terms of the exact information displayed and the services provided by its online store, subject to any technical or typographical errors, which may not be predicted, or which have occurred unintentionally or due to interruptions of the website due to force majeure.

TERRA NATION undertakes to timely inform final consumers about non-availability. The TERRA NATION online store is not responsible for any technical problems that may arise to users when they attempt to access the website and for the duration of said access and are related to the operation or compatibility of their own infrastructure with the use of the website. TERRA NATION also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or services and/or information available through it.

The visitor can read the Cookies Policy here. The visitor/user is requested to check the content of the specific pages for possible changes.

The continued use of www.terra-nation.com even after any changes means the unconditional acceptance by the visitor/user of these terms.

3. LIMITATION OF LIABILITY
TERRA NATION is not liable to customers/users for damages that may arise in the course of the execution or non-execution of their order (except in the cases of paragraph 9. "Withdrawal/Return – Replacement of Products"). TERRA NATION also reserves all rights as to the time of delivery of the goods in cases of force majeure. The online store can provide no guarantee for the availability of the products but undertakes to timely inform the final consumers about their non-availability. The online store provides the content (i.e., information, names, photos, illustrations, etc.), products and services available through the website on an "as-is" basis.

In no event shall TERRA NATION online store be liable for any legal claims, of civil and/or criminal nature, or for any damage (actual, special or constrictive, which is indicative and not restrictive, divisive and/or cumulative loss of profits , data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties for reasons related to the operation or not and/or the use of the website and/or inability to provide services and/or information made available by it and/or any unauthorized interference by third parties with products and/or services and/or information made available through the TERRA NATION online store.

4. INTELLECTUAL PROPERTY RIGHTS
This website is the official online store of TERRA NATION. The full content of the website, as it is made available each time, including images, graphics, photos, drawings, texts, services and products, is the intellectual property of TERRA NATION and is protected under the relevant provisions of Greek, European and international law and treaties. Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real Content Provider of this website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or by any means for commercial or other purposes is permitted only with the prior written permission of TERRA NATION or any other legal owner of the above copyrights. The names, images, logos, and insignia representing TERRA NATION and/or its online store and/or affiliated third parties and their products or services are the exclusive trademarks and insignia of TERRA NATION and/or above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website and in the online store of TERRA NATION should in no way be construed as a granting, transfer, or assignment of license or right of use.

5. USER LIABILITY
The users of the website accept that they will not use the TERRA NATION online store for sending, publishing, sending via e-mail or other means any content that is illegal, harmful, threatening, offensive, defamatory, vulgar, obscene, libelous or that violates the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or infringe any patent, trademark, trade secret, copyright or other proprietary rights, contain software viruses or any other codes, scripts, applications designed to interrupt, damage, destroy or equip any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with third parties in any way and any content is used to collect or store personal data about other users.

6. SECURITY
TERRA NATION, considering the importance of the issue of security of users' Personal Data as well as their electronic transactions, takes all the necessary measures, with the most modern and advanced methods, to ensure their maximum possible security. All information, which is related to their personal data and transactions, is secure and confidential. The security of the TERRA NATION online store is achieved by the following methods:

CUSTOMER IDENTIFICATION
The authentication used to identify customers has two elements: the Entry Password (e-mail or username) and the Personal Secret Security Code (password), the two entered together provide access to their personal information with absolute security. Users are given the opportunity to change their Personal Secret Security Code (password) as often as they wish. The only one who has access to customer data is the User himself, through the above authentication elements and the User is solely responsible for maintaining password secrecy and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the TERRA NATION online store is not responsible for the use of the secret code by an unauthorized person. We recommend Users, for security reasons, to change the password at regular intervals and to avoid the use of the same and easily traceable codes (i.e., date of birth, telephone number).

ENCRYPTION
The SSL protocol creates a secure connection between the user's data entry form on the website and the user's browser. SSL certificates ensure secure data exchange between the two parties, preventing malicious users from spying on the data.

SSL serves the following two processes:
Secure data transfer between a server and a computer.
Certification and identification, helping the user to confirm the identity of the website with which he trades.

TRANSACTION CONFIDENTIALITY
Maintaining confidentiality shall be considered undisputable. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user/member to TERRA NATION is confidential and TERRA NATION has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following: Only authorized employees have access to your transaction information and solely when necessary to, indicatively, process your requests. TERRA NATION shall not disclose customer and transaction information unless authorized in writing by you or as required by a court order or decision of another public authority. In the event that TERRA NATION uses third parties to support its systems, it takes care to ensure confidentiality. You can request any information kept about you as well as its correction in case you can provide evidence as to the existence of an error. For your own safety, you should also treat all information provided through the service as confidential and secret and do not disclose any information to third parties. You will only receive newsletters and printed material if you wish and declare such wish during your registration as a member. In any case, the online store of TERRA NATION in no way discloses or publishes your personal data and information that you entrust it with. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.

7. PRIVATE DATA PROTECTION
During your visit to pages of this web store and to order products, but also for the purpose of ensuring our ability to contact you to inform about new products, you may be asked to provide information that concerns you (name, profession, email address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the website www.terra-nation.com are intended solely to operate the respective service and may not be used by any third party, without complying with the provisions of Law 2472/97, on the protection against processing of personal data, as it applies each time. The online store operates in accordance with applicable Greek and EU legislation and safely keeps your personal data for as long as you are registered in one of its services and which are deleted after the termination of the transaction in any way. The personal data you declare in the online store are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction. The information kept on file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions. The Customer/User has, within the framework of the legislation on telecommunications privacy, the rights of information and objection provided by articles 11 to 13 of law 2472/1997.

E-mail contact information, legally acquired in the context of the sale of a product or other transaction may be used to directly promote similar products or services of the supplier or to serve similar purposes, even if the recipient of the message has not previously provided his consent. The above may occur, provided that the recipient is given the opportunity, in a clear and distinct manner, to oppose, in an easy and free manner, the collection and use of his electronic data, and this in any case the user had not initially have opposed this use.

WAIVER NOTICES AND NETWORK LIMITATION OF LIABILITY
TERRA NATION makes every effort to ensure that all content and information displayed on the Website are accurate, clear, concise, complete, up-to-date and available.

However, in no case do we guarantee and consequently we are not responsible (not even by negligence) for any damage caused to the visitor/user, by the use of the website.

Content is provided "as is", without any express or implied warranties of any kind, subject to the assurances of satisfactory quality, suitability, inviolability, safety, and accuracy, which we expressly deny in their entirety. We are also not liable for any damage (positive or negative, which may indicatively be loss of profits, data, monetary satisfaction, etc.) from users/visitors of our website or third parties, due to the operation or not, the use of the website, any inability to provide services/information available from it or from any unauthorized interference of third parties in products/services/information available through it. We make every effort to ensure the proper functioning of the Network, but in no event do we guarantee that the operation of the Website or the servers will be uninterrupted or without any kind of error, free of viruses and similar elements, whether it is its website, or for another site or server through which its content is transmitted.

8. SALE OF PRODUCTS
TERRA NATION makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product features and does not rule out the possibility of typographical or technical errors in prices and product features, nor can it ensure that there will be no Website downtime or "human" errors when updating/listing the price of a product.

For the safety and efficiency of the purchases, we invite you, if you find a product is offered at an unusually low or high price in relation to its market value, before proceeding with ordering, to contact the Customer Service Department at 22950-23388 or via the website's email contact form.

To facilitate your search, we have divided our products into central categories.

In case you are looking for something specific, use the "smart" search, which will lead you directly to your specific choice.

PRODUCT AVAILABILITY
Our company will inform about the non-availability of the products through verbal indications that will be posted in the online store next to the unavailable product. Our company reserves the right to inform you in case of subsequent (after placing an order on your behalf) non-availability of a product. In this case, you can, by express statement, cancel the entire order or consent to the execution of the order for the available products.

Before placing the order, you will be asked to expressly consent to the Terms and Conditions.

ORDER REQUEST RECEIPT CONFIRMATION
After sending your order request, an automated email with your order details will be sent to the email address you have provided.

This automated email is only a confirmation that your order request has been received with the content mentioned and in no way constitutes acceptance of the order or conclusion of terms of sale by our company.

From this point the contract between us is concluded.

TERRA NATION makes every effort to provide high quality services. However, cases of errors in prices and product characteristics may not be ruled out and it may not be guaranteed that there will be no downtime of the website or "human" errors when updating/indicating the price of a product.

For the safety and efficiency of the purchases, we invite you, if you find a product is offered at an unusually low or high price in relation to its market value, before proceeding with ordering, to contact the Customer Service Department at 22950-23388 or via the website's email contact form.

Prior to making purchases from our online store, we recommend that you visit the section Help & Terms of Use (FREQUENTLY ASKED QUESTIONS), where you will find useful information about the process and how to buy products.

During the course of your order, you will receive a series of automated e-mails that will refer to the progress of your order. These messages refer to the following stages:

Order Processing: When your order has been received by a corporate associate who checks it as to its correctness.
Invoicing: The products of the order have been collected and are being prepared for shipping to your address.
Cancelled: Your order has been cancelled after your request or following our inability to contact you to confirm it.

In case your order is pending then you will be sent a corresponding e-mail. Alternatively, we will contact you on the phones you have given us during the registration or registration of the order on our site.

There is no way to deactivate these updates, the sending of which is a condition for the proper progress of your order.
We invite you to make sure that these e-mails can reach you and that you keep them throughout our transaction. It is your obligation, in accordance with the general terms governing our transactions, to inform us without delay in case you do not receive the relevant e-mails. Please check the "Spam" folder in your email regularly.
Your products are delivered as soon as possible, and in any case within a period not exceeding thirty days from the conclusion of the contract.
Exceptions are products with "Pre-order", "Coming Soon" status for which there is a separate delivery update.

In the event that you do not receive the order for any reason, the value of shipping costs to your address shall be deducted from the total value of the order which will be returned to you. You retain the right to submit the order again, but you will be charged with shipping costs again.

9. WITHDRAWAL
Please check the condition of the items within 14 days of receiving your order and contact us via email at terranation@resoul.gr in case you find a deviation from the product you ordered.

You can return a product at your own expense, and we will refund its value if you notify us in writing via the TERRA NATION contact form or by calling the Customer Service Department at 22950-23388 within 14 calendar days of product receipt by you or a third party of your choice.

When exercising your withdrawal rights, you are obliged to return to us the product in its original brand new condition (unused, exactly in the condition you received it, with all its parts (accessories-gifts), the forms that accompany it, and its packaging in excellent situation) in which it was delivered to you or provide us with clear and indisputable proof (VOUCHER) that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal. Right of withdrawal shall not be exercised in case the item has been used even once, in which case the product is considered used.

We are obliged to refund any amounts you have paid to us within 14 calendar days using the same payment method that you selected when paying the products’ value.

In case you have paid with a payment card, we immediately proceed to appropriately order the card issuer and we are not responsible for any delays in crediting the amount to you that are not within our scope of liability.

The consumer is responsible for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and function of the goods. We will not be liable, and we will not compensate the consumer, nor will the withdrawal produce results in case the damage to the goods has been caused due to the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and function of the goods.

In any case, the products you wish to return must be accompanied by the necessary legal documents and proof of receipt. The transport companies that we work with are GENIKI TACHYDROMIKI for Greece and UPS courier for abroad.

Without limitation of the Withdrawal provisions of article 9, the order can be canceled in the following cases:

• Before the order is completed, during the electronic ordering process you can remove the quantities of products from your basket by clicking on the "remove" button.
• If the online order has been completed but the product has not been shipped yet, please call immediately before 12:00 at 22950-23388 or send an email to terranation@resoul.gr and one of our partners will cancel your order.
• After receiving the product, call us at 22950-23388 or contact us via the e-mail form terranation@resoul.gr, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.
• In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 22950-23388 or terranation@resoul.gr and provide the details of your order.

Although the reason for the return of the product is not necessary (unnecessary withdrawal) TERRA NATION may ask you, for purely reasons of improvement of its products and services, the reason for the return of the product. It is your right whether you will answer or not, and in any case, any of your answers or not, has nothing to do with your refund, for this reason TERRA NATION undertakes to submit its question always after the return of your money.

10. WARRANTY
TERRA NATION as long as it is a Supplier of a product, as defined above, will provide you with every possible assistance to fulfill the terms of the warranty at no charge to you.

We provide a 2-year warranty on all our products. Our company guarantees quality of goods received at time of purchase. This warranty does not cover normal wear or tear after purchase, neither does it guarantee continued optimal functioning of product if misused. The warranty starts from the date of delivery. You will therefore need to keep proof of purchase and delivery.

As long as the products meet their description and are suitable for their normal use, they are not considered defective.

In the unfortunate case that a defective product occurs, please contact us directly at terranation@resoul.gr necessarily attaching the purchase receipt and photos that indicate the product problem accompanied by a short history and we will contact you as soon as possible with further instructions.

The company, at its discretion, will repair or replace or reduce the market value of the product in accordance with European and Greek legislation.

11. PAYMENT METHODS
• Prepay your order with your credit card, through PayPal (www.paypal.com).
For more information regarding transactions through PayPal you may visit https://www.paypal.com/
• Payment through credit/debit card.

12. DELIVERIES
If you have paid for your order by 12:00 noon from Monday to Thursday, you will receive it within the next 24 hours from 09:00 to 17:00, if you live in Greece in a not-inaccessible area.

Delivery ranges from 3-4 working days for inaccessible areas and 2-3 working days for island destinations.

Our company reserves all rights as to the time required for delivery as this depends on other factors such as strikes, weather conditions, product availability, etc.

Shipping costs are free for orders over 55€ throughout Greece.

For orders under 55€ the shipping cost is calculated according to the volume or weight of the package. The calculation is done in the basket by selecting the Prefecture / Region in the Dropdown Menu in the order form.

Shipping costs are free for orders delivered outside Greece worth over €120.

13. RETURN FOR REPLACEMENT/REPAIR OF PRODUCTS
You have the right to return the products you purchased and request their replacement:
a) in all cases in which, through proven fault of TERRA NATION, the wrong products were sold (error in receiving the order, the invoicing, the shipment) or you received products of poor and/or defective quality, damaged during transport or with poor packaging, please contact us directly at terranation@resoul.gr, necessarily attaching the purchase receipt and photos that indicate the problem of the product and we will contact you as soon as possible with further information.
b) In all cases where there was an issue/actual defect with the product (operational or in terms of quality) covered by the product’s warranty.

In any of the above cases, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt. In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (i.e., Delivery Note - Invoice, Retail Receipt, etc.). Prior to any return, it is recommended to consult with TERRA NATION.

In any case, return and replacement is possible under the following conditions:
• Contact TERRA NATION the same or following business day
• Product has not been used
• Product is accompanied by all necessary documents, proving the transaction (i.e. Waybill – Invoice, Retail Purchase Receipt, etc)

In case of no return with the fourteen (14) calendar day period, then TERRA NATION may not accept any return for replacement.

14. ORDER DELAY
Your order may be delayed for the following reasons:
a) The product may have been delaying in transit by our supplier. In order to be able to offer you competitive prices, we order / supply our products in a timely manner and in sufficient quantities. However, there are cases where an order may be delayed at customs or in transit, with the result that our warehouses do not have it in stock on the expected date. In this event, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.
b) The product you ordered is no longer available. In this event, a corporate associate will contact you immediately to give you all alternative solutions.
c) In any case of force majeure, as well as in periods of severe weather conditions or strikes, that may affect the transit and delivery of your order.
d) In the event that communication with you is not possible, by phone and/or by e-mail, (if an issue with your order arises, either regarding the product or its payment) because i.e. your entered details are not up to date.

 

THE END

 


 

Privacy Policy

 

Preamble

This Policy has been designed in accordance with the statutory provisions of the General Data Protection Regulation of the European Union (Regulation 2016/679) (hereinafter “GDPR”) which shall enter in force on May 25, 2018.

The Company TERRA NATION SA (hereinafter referred to as "Company") has as its object the design and marketing of beach products and for that purpose it maintains an online store http://www.terra-nation.com its headquarters is located at Tirtaiou Avenue Afidnai Zip Code 19014 and this is also the address on which to address any correspondence. The Company's website address is http://www.terra-nation.com (hereinafter referred to as the "Site"). The phone number is +30 22950 23111. Should any user visiting the Site has any questions regarding this Policy, he may contact the Company either through regular mail or via e-mail at tngdpr@resoul.gr

This Policy describes the way in which the Company uses and protects the personal data (hereinafter the “Personal Data”) of the individuals (hereinafter the “Data Subjects”) which are communicated to the Company when Data Subjects either using the services provided through the Website or using the services provided by the Company (contracts with employees of the Company). This Policy also describes the way in which the Company collects, transfers, processes, uses and discloses the Personal Data of the Data Subjects and determines its policies regarding the secure processing of Personal Data. By providing your Personal Data to the Company (either directly or allowing another person to do so on your behalf), the Data Subjects agree that this Policy will apply to the way that the Company uses their Personal Data and the Data Subjects consent to the Company collecting, transferring, processing, using and disclosing their Personal Data, as detailed in this Policy. In case that the Data Subjects do not agree with any part of this Policy, they must not provide their Personal Data. If the Data Subjects do not provide the Company with Personal Data or withdraw a consent that they have given under this Policy, this may affect Company’s ability to provide services to them or negatively impact the services the Company can provide to them.

This Policy does not in any way cover the relations between the Data Subjects who use the Company's Website and any services that are not subject to the control of the Company or owned by the Company. In view of the nature and the great amounts of information on the internet, the Company shall not be responsible in any case, including, without limitation, in cases of the Company's negligent act or omission, for any kind of damages sustained by the Data Subjects who use the sites, services, selections and contents of the Company's Website on their own initiative and being aware of the terms of this Policy.

Collection and Use of Personal Data

A. The Company collects Personal Data in the following cases:

• The Subscribers register as members on the Company's Web Site and use its services (by sending their order or in any other way) and / or to receive Company’s advertising / newsletters to keep up to date with the Company as well as with new products and services provided by the Company (hereinafter referred to as "Newsletters"),

• The Data Subjects contact the Company through its Website

• Concludes contracts with the Data Subjects

B. In the above-mentioned context, the Company may collect, store and use the following types of Personal Data:

• information provided by the Data Subjects for the purposes of contacting with the Company, registering them on the Site (including sending them Newsletters if they select the option when they sign in) and / or using the Services of the Company and / or its Web Site

• any other information that the Data Subjects choose to disclose to the Company (either through its Website or otherwise) which is pertinent to the fulfilment of Data Subjects’ personal requests and fall within the Company’s scope of business (eg order and return of products, proposals for cooperation with the Company)

• any information that the Data Subjects choose to disclose to the Company for the purposes of signing and performing an agreement with the Company

More specifically, information that the Company may collect from the Data Subjects either during the use/register by them of the services of its Website (including sending them Newsletters if they select the option when they sign in) and / or during the use by them of the services of its Website, their communication with the Company or through the general use of the services that relate to the Company's subject matter (eg ordering and returning products, proposals for cooperation with the Company), is the following:

• Personal Data (eg Name, Surname, Contact Address, Contact Number, E-mail address)

• Employment Data (e.g. Employment, Position / Title, Employment Location)

C. The Company uses the Personal Data of Data Subjects for the following purposes:

• in order to provide to the Data Subjects the services requested;

• in order to inform the Data Subjects about the services provided;

• in order to fulfil the requests of the Data Subjects from time to time regarding the services provided through the Company's Web Site

• in order to answer to questions and requests addressed to the Company by the Data Subjects;

• Updating Subjects of Company News, new products and new offers / service categories by sending them to e-mails / newsletters unless they have requested not to receive such newsletters.

• for the Company’s internal purposes and in order to secure the quality of services provided;

• in order for the Company to perform an agreement that the Company has entered into;

• or other purposes as provided or required by law (eg the Company to comply with its legal obligations or for the protection of its/Data Subjects’ vital interests or in cases that processing is necessary for the purposes of the legitimate interests pursued by the Company)

Marketing newsletter and keeping in touch with you

We will, if you have given us your consent, provide you with information about products, services, events, sales and marketing from Terra Nation (including personalized online content and advertising, social media platforms or our online partners).

1. Our Mailing List We will ask whether you would like us to send you marketing messages when you tick the relevant boxes when you check out, sign up for newsletters or updates, or if you register with us via the Website, by phone, by email or otherwise. With your consent, we will use your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant Terra Nation site or new gift news, but only with your permission.

2. If you no longer want to receive offers and promotions by email, simply click on the unsubscribe link in any email. You can unsubscribe at any time.

3. We will never pass on your email address to a third party for marketing purposes (except if they are contacting you on behalf of Terra Nation). We respect your privacy and are committed to protecting it.

Protection of Personal Data of Data Subjects

How do we protect the information we hold about you on your internal systems?

We protect your privacy in several ways: The personal data is entered into the our computer system in full compliance with data protection law, including security and confidentiality profiles and based on principles of correct practice, lawfulness and transparency in processing. Access to customer account information is limited to those who need access for the performance of their job. We use full login and password controls on our system. All calls are recorded and monitored for training and security purposes. Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

Persons who have access to the Data is accessible by Terra Nation staff authorized to process personal data. In particular, staff belonging to the following categories: marketing and customer care, as well as other individuals who need to process the data to perform their job duties.

The Company will delete or re-identify the Personal Data of the Data Subjects once The Company no longer requires it for the provision of its services and/or for its business purposes and/or for the performance of a contract the Company has entered into and/or for legal purposes, or as required otherwise by the applicable legislation for the protection of Personal Data from time to time.

Non-Disclosure of Personal Data to Third Parties

The Company only discloses the Subject’s personal Data to the courier service provider for the purpose of the Subject’s order fulfilment.

Who will we share your personal data with?

Your data may be stored in a password protected database that authorized members of Terra Nation can access. We do this to help us organize our databases efficiently and understand how our clients may make purchases in different parts of the world.

We may also share your data with the following categories of selected third parties in accordance with this Privacy Policy:

 • service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, Website operations, payment services, shipments, delivery couriers, fraud investigations, bill collection, and affiliate and rewards programs);

• analytics and search engine providers that assist us in the improvement and optimization of the Website;

• law enforcement or regulatory agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user or any third party to legal risks or liability; and

• other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your data.

These third parties who may receive your data will process that data for the purposes specified above and in accordance with applicable law. Terra Nation will retain a list of the third parties with whom data is shared, which will be available upon request.

The Company undertakes:

1) not to sell, hire or otherwise make public or disclose the Personal Data of the Subject Data to a third party.

2) not to disclose the Personal Data of the Data Subjects to third parties (individuals or legal entities) unless:

(a) required in order for the Company to comply with the respective legislation and only to any competent public prosecutor, police, criminal investigation and judicial authorities in response to their requests;

(b) in connection with any legal/judicial proceedings or prospective legal/judicial proceedings;

(c) in order for the Company to establish, exercise or defend its legal rights –including information to regulatory, prosecution οr other authorities for the purposes of fraud prevention and anti-counterfeiting, unauthorized use and illegal activities-.

The Company bounds not to transfer Personal Data of the Data Subjects in third countries outside the European Union without the Data Subjects’ prior written consent unless ERA and the recipients of such Personal Data have entered into and use the standard contractual clauses approved by the European Commission and annexed to the Commission Decision of 5th February 2010 on standard contractual clauses for transfer of personal data to processors established in third countries (2010/87/ΕU).

Data Subjects’ Rights

The Data Subjects are entitled to exercise the following rights arising from the provisions of GDPR and the applicable legislation which implements or supplements GDPR or otherwise is related to the processing of individuals’ Personal Data together with the binding directives and Codes of Practice issued from time to time by the respective supervisory authorities:

The right to be informed about the processing of their Personal Data, as well as the legal basis for such processing and all details related to it (the processing);

The right of access and rectification of their Personal Data concerning him or her;

The right to erasure their Personal Data in case the Personal Data are no longer necessary for the provision of any services;

The right to restrict the processing of their Personal Data;

The right to object to the processing of their Personal Data;

The right to Personal Data portability to another data controller, i.e. the right of the Data Subjects to receive data in the appropriate format, so that their transfer to another data controller is technically feasible (eg CD).

 

In order to exercise the above-mentioned rights or for any inquiry the Data Subjects may contact with the Company:

By sending an e-mail to the following e-mail address tngdpr@resoul.gr or

By sending a letter to the address set out in the Preamble of this Policy

The Data Subjects are also entitled to withdraw at any time the consent they have provided regarding the processing of their Personal Data (without retroactive effect) following one of the two (2) ways described above.

Furthermore, the Data Subjects (a) are entitled to lodge a written complaint before the competent supervisory authority regarding the protection of their Personal Data, i.e. the Data Protection Authority (1-3, Kifisias Avenue, P.C. 115 23, Athens, +30 210 6475600, e-mail contact@dpa.gr) and (b) have the right to an effective judicial remedy in case the Data Subjects consider that their Personal Data have been violated.

Links to other sites

Information we receive from other sources about you:

We work closely with third parties, for example, business partners, sub-contractors for technical, payment and delivery services, advertising networks, analytics providers and search information providers. If we receive information about you from them, we will always seek assurances that they are providing information to us in accordance with data protection laws and that they are transparent with you that they may share your data with us. We may use this information to update our records about you to keep them accurate.

The Company through its Website may contain links to third party websites or include third party websites. This Policy does not apply to these websites and the Company is not responsible for the privacy policies or practices of such websites. If the Data Subjects choose to visit a linked site, they agree that the Company is not responsible for the availability of this site and agree that the Company does not control, sign or is responsible in any way whatsoever for:

-         the way in which the Personal Data of the Data Subjects are addressed in these websites;

-         the content of such websites;

-         the use of such websites from other individuals

The Company encourages the Data Subjects to procure in advance and check always the disclaimers and privacy policies published in each website or mobile application before disclosing any Personal Data.

Applicable law

The processing and protection of Personal Data of the Data Subjects is governed by the terms of this clause, the provisions of GDPR which shall enter in force on May 25, 2018 and the applicable Greek legislation which implements or supplements GDPR or otherwise is related to the processing of individuals’ Personal Data together with the binding directives and Codes of Practice issued from time to time from the respective supervisory authorities (see European Commission).

Amendments

The Company reserves the right to update this Policy from time to time and post the most up-to-date version on the Website at any time without announcement. If substantial changes have been made the Company may post a relevant announcement relating to the amendments on the Website or inform the Data Subjects by sending a notification via e-mail and/or sms. The Company encourages the Data Subjects to check the Website from time to time in order to determine whether there have been any amendments, as well as to review from time to time this Policy in order to keep informed about the way in which the Company protects the Personal Data it collects.

 

If the Data Subjects proceed with the use of the Website of the Company, this entails their agreement with this Policy and any updates. If a Data Subject does not agree with the terms for the protection of Personal Data provided in this Policy he/she must not use the services provided by the Company.

 

This Policy was updated on May 23, 2018.

 

THE END

 


 

Update for Cookies

 

What are cookies and why do we use them?

We use Cookies to improve your experience while using our website as well as to keep information used for the need for statistical studies and store your favorite products for a certain amount of time.

There are two types of cookie that may be used during your visit on our website:

 

- Technical cookies: these are necessary for the website to function correctly and to permit browsing by the user; without these, a user may not be able to view the pages correctly or to use certain features.

- Profiling cookies: these are used for creating user profiles to send advertising messages in line with preferences shown by the user during browsing.

 

Cookies, whether “technical” or “profiling”, can also be classified as:

 

• Site Functionality Cookies: These cookies are used to identify users between page loads and are essential in enabling you to browse the website, such as remembering certain user settings. Without them, certain services provided (such as use of the shopping bag) on the website could not be provided.

• Analytics Cookies: These cookies are used to measure and analysis how the visitors use the website (for example site traffic, total sales through the Website, the pages visitors go to most often and pages from which the visitors get error messages) in order to continuously improve the Website and the customer shopping experience. All information collected by these cookies is anonymous and are not used to identify you.

• Customer Preference Cookies: Functionality cookies remember your preferences and behavior and help us to personalize your shopping. So, if the last time you visited, you decided that you wanted to shop the UK site in English and see prices in £s, that's what we'll show you.

• Targeting & Advertising Cookies: These cookies may be used in order for us to deliver personalized advertisements that are more relevant to you. They also limit the number of times that you see one of our advertisements online and help us measure the effectiveness of our marketing campaigns.

• Third Party Cookies: Terra Nation partners with third-party companies for marketing and advertising purposes. These cookies allow us to make more informed decisions about what our customers want from us. Third party companies may employ a mixture of both session and persistent cookies. Any information that they collect is anonymous.

• Deleting or Controlling Cookies: If you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled. However, it must be noted that disabling cookies could impair your ability to use the Website and/or prevent you from benefitting in full from the available functions and services. Further information about controlling or deleting cookies visit www.allaboutcookies.org.The cookie is a small electronic file, usually consisting of letters and numbers, which is sent from a web site and stored on the user's electronic device, allowing the identification of the particular device. Cookies play a very important role in the overall operation of the internet as they help to optimize the user's Internet browsing experience.

 

reCAPTHCA

We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google. This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google's privacy policy, please visit: https://www.google.com/intl/en/policies/privacy/ By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

The cookies sent by our website and stored on your electronic device are as follows:

 

DoubleClick (Google)

Google Adwords

Google Adwords Conversion

Google Analytics r/collect

Facebook _fbp, frnQ_cookieId, tr

_hjIncludedInSample

e.gif

Unique click identifier lkws_{cam_id}

Marketing automation και content personalization

 

 

 

How Can You Disable the Use of Cookies?

 

If you wish to enable or disable the use of cookies from your browser settings, please visit the following web pages depending on your browser to learn about the necessary actions.

 

 

Internet Explorer https://support.microsoft.com/el-gr/kb/278835
Firefox https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome https://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari https://support.apple.com/kb/PH5042?locale=el_GR
Safari for iPad and iPhone https://support.apple.com/el-gr/HT201265

 

By disabling Cookies or by withdrawing your consent, certain features of the site will not be available.

 

 

How can we make changes to this policy?

We will notify you of changes to this Privacy Policy by posting the amended terms on the Website.

If you do not agree to the new terms of this Privacy Policy, you should stop using the Website, and if you are a registered user, you may cancel your account with us within the thirty (30) day period by contacting us at info@terra-nation.com. Your account will be closed and you will not be bound by the new terms. You may also ask us to delete your information (as mentioned above).

Otherwise, continued use of the Website after the effective date of changes constitutes acceptance of the new terms of this Privacy Policy.

 

Contact Us

We are always happy to hear from our customers. If you have any questions regarding our privacy policy, would like us to stop using your information, would like to exercise your rights as stated above or have a complaint, then please get in touch.

 

You can contact our privacy team by email at info@terra-nation.com or via our Customer Care team at info@terra-nation.com or by phone at +30 22950 23111 or, you can write to us at:

 

Tyrtaiou Avenue, Afidnai Attikis 19014 Greece